We Never
Switch Off.
SLA-backed 24/7 support, proactive monitoring and ongoing development so your software runs perfectly — while you focus on building your business.
What's Included
Our support service is not a helpdesk ticket system. It's a dedicated engineering team who know your codebase, monitor your infrastructure proactively and respond to incidents before your customers notice them.
- ✓24/7 uptime monitoring with automated incident alerting
- ✓SLA-backed response times — 15-minute critical incident response
- ✓Bug fixing and hotfix deployments — same day for critical issues
- ✓Performance optimisation — regular audits and improvements
- ✓Security patching — dependency updates and vulnerability remediation
- ✓Ongoing feature development — monthly or quarterly sprint retainers
24/7 Coverage
Engineers across multiple time zones — no gaps, no out-of-hours voicemails
Proactive Monitoring
We find and fix issues before your customers ever see them
Fast Response
15-minute response for critical incidents, 4-hour for high priority
Ongoing Improvement
Regular performance audits and feature sprints — software gets better over time
Our Proven Process
A clear, transparent process from first conversation to live deployment.
Onboarding
We audit your codebase, infrastructure and monitoring setup. Full documentation of your stack.
Monitoring Setup
Install and configure comprehensive monitoring — uptime, performance, errors and security.
Ongoing Operations
Daily health checks, weekly reports and monthly performance reviews.
Continuous Improvement
Monthly sprint capacity for new features, optimisations and technical debt reduction.
Technologies We Use
Best-in-class tools chosen for reliability, scalability and AI-readiness.
Azure Monitor
Full infrastructure and application monitoring for Azure-hosted workloads.
Datadog
APM, log management, synthetics and infrastructure monitoring.
PagerDuty
On-call scheduling and incident management — the right engineer is always alerted.
Snyk / Dependabot
Automated vulnerability scanning and dependency update management.
CI/CD Pipelines
Automated testing and deployment so hotfixes reach production in minutes.
Incident Management
Documented runbooks, post-incident reviews and continuous process improvement.
Built for Your Sector
We adapt our approach to the specific needs, compliance requirements and workflows of your industry.
Healthcare
HIPAA-compliant monitoring with audit trails, 24/7 coverage for patient-critical systems.
Marketplaces
High-availability support for platforms where downtime means lost revenue.
Education
Exam-period surge support and year-round platform maintenance.
AI Products
Model performance monitoring, prompt drift detection and AI-specific incident management.
Fintech
Payment system monitoring, transaction failure alerting and regulatory compliance patching.
Enterprise SaaS
Enterprise SLA commitments backed by our engineering team — not a helpdesk.
Real Project. Real Results.
99.99% Uptime for a Patient-Critical Platform
We took over support for a healthcare SaaS platform experiencing weekly incidents. Within 30 days we had full monitoring, runbooks and 24/7 coverage in place. Zero critical incidents in the following 12 months.
Choose Your Package
Flexible engagement options for startups, growing businesses and enterprise organisations. All packages include a free scoping consultation.
Perfect for MVPs, pilots and proof-of-concepts. Fast delivery, core features.
Full-featured build with advanced AI, cloud deployment and integrations.
Dedicated team, SLA-backed support, compliance-ready and fully bespoke.
Often Paired Together
Let's Build Your
24/7 Peace of Mind
Tell us your biggest support headache. We'll propose a support plan within 24 hours — no long-term commitment required to start.